FAQs

1. Why book with Brit Movie Tours?
2. Are my credit card / debit card details safe?
3. Do you offer group discounts?
4. Can we show our tickets on a mobile phone without presenting a printed copy as we do not have access to a printer?
5. Do I need to book in advance?
6. Do I get a ticket sent to me?
   
7. Are you wheelchair accessible?
8. Can I take my pets/animals on board?
9. Should I tip the guide or driver after the tour?
10. How can I pass on my comments to Brit Movie Tours?

Why book with Brit Movie Tours?
Established in 2009, Brit Movie Tours is the leading film and TV locations sightseeing company in the UK. Your tours are led by knowledgeable and friendly professional guides.

Are my credit card / debit card details safe?
Yes. Your payment details are taken through a secure system operated by FareHarbor who are PCI Compliant. In other words, FareHarbor has to pass rigorous tests to ensure that they achieve the high standards and legal requirements of compliance with the Payment Cards Industry (PCI). When you make a payment online, you can rest assured that both your personal and your payment details are completely secure. In addition, Brit Movie Tours does not store or hold any of your card information.

Can we show our tickets on a mobile phone without presenting a printed copy, as we do not have access to a printer?
Yes. The guide will also have your name on their tour guest list.

Do I need to book in advance?
It is highly recommended that you book in advance for weekends, school and public holidays, as we often sell out a few days in advance.
Pre-booked purchases carry a single booking fee of £1 on the transaction price.

Do I get a ticket sent to me?
We do not issue tickets. You will be given a reference number and this is all you require to board or join a tour.  If you book on-line, your reference number will appear on your confirmation email which can be printed out once your booking has been confirmed.

Are you wheelchair accessible?
Unfortunately not.  Our public walking tours have steps, cobbles and other obstacles which would make it impossible for wheelchairs to access.  In addition, on the public Doctor Who, Harry Potter and James Bond Walking Tours of London, there is a short journey required on public transport in Zone 1.  On the public BBC Sherlock, Harry Potter, James Bond and RomCom Bus Tours of London, the vehicles we use are not designed for disabled access, although we do have space to store walkers, buggies and collapsible wheelchairs.  However, we are very happy to arrange private tours for anyone with impaired mobility subject to advance notice and exact requirements. Please email or call our booking office on 0844 2471 007 to arrange this.

Can I take my pets/animals on board?
Pets or animals of any nature are not permitted on board except for guide dogs or hearing dogs.

Guide dogs and hearing dogs must be allocated a seat on board any vehicle tour (free of charge) so please email or call our booking office on 0844 2471 007 to arrange this. Our tours are very popular at peak times, so we advise booking in advance to avoid disappointment.

Should I tip the guide or driver after the tour?
In the UK, tips are not required.  However, any donations are gratefully received!

How can I pass on my comments to Brit Movie Tours?
Please email our customer services department, who will be happy to hear your comments or, alternatively, you can write to us at:  Brit Movie Tours, Golden Cross House, 8 Duncannon Street, London WC2N 4JF